Contact
Get in Touch — We Respond Within a Few Hours
Our team is based in Cusco and available seven days a week by email and WhatsApp. Whether you have a question about availability, need help choosing the right circuit or want to start a booking, we are here.
We Are Real People, Not a Chatbot
When you send us a message, a member of our team in Cusco reads it, thinks about it and responds with an actual answer. We do not use automated replies for booking enquiries. If you ask us whether Circuit 2A is right for your group, we will tell you honestly based on your travel dates, your fitness level and what we know about current conditions at the site. If a service is sold out for your dates, we will tell you immediately and suggest the best alternatives. If something goes wrong while you are on the ground in Peru, you reach a real person by WhatsApp who can help you fix it.
Our response time for new enquiries is typically two to four hours during business hours and we make every effort to respond to urgent messages from travelers already in Peru as quickly as possible regardless of the time of day.
CONTACT CHANNELS
How to Reach Us
WhatsApp The fastest way to reach us. Send us a message at any time and a member of our team will respond as quickly as possible. WhatsApp is also the best channel for travelers already in Peru who need real-time support during their trip.
Contact: available seven days a week
Email For detailed enquiries, group bookings, B2B partnership requests and any communication that benefits from a written record, email is the right channel. We respond to all emails within a few hours during business hours.
Email: info@machupicchu-railway.com
Booking Forms Each service on our website has a dedicated booking form that sends your request directly to the relevant member of our team. Using the form ensures we receive all the information we need to respond with an accurate quote and availability check. Forms are available for Machu Picchu tickets, train tickets, bus tickets, tourist tickets, guided tours, day tours, transfers, combos and packages.
Phone For travelers who prefer to speak directly, our Cusco office is reachable by phone during business hours.
Phone: +51 921 333 639
OFFICE INFORMATION
Our Office
Our team is based in Cusco, Peru, operating in local Peruvian time (PET, UTC-5). We serve clients from around the world and our communication team works extended hours to cover enquiries from European, North American and Australasian time zones.
Address: Cusco, Peru Office hours: Monday to Saturday 08:00 to 20:00 (Cusco time) WhatsApp support: seven days a week
Languages: English, Spanish, French, Russian
B2B AND AGENCY ENQUIRIES
Travel Agencies and Tour Operators
Inka Tickets works with international travel agencies and tour operators that need a reliable ground partner in Peru for their clients’ arrangements. We handle all the standard ground services including airport transfers, train tickets, Machu Picchu entrance tickets, guided tours, day tours, transfers and complete itinerary management across the Cusco region and beyond.
Our B2B service includes dedicated account management, clear and timely invoicing, net rate pricing for volume partnerships and responsive communication that meets the standards international agencies expect from their ground operators. We work with agencies in Europe, North America, Australasia and Latin America and have experience handling groups of all sizes from two to forty travelers.
If you are a travel agency or tour operator interested in establishing a partnership with Inka Tickets, please contact us by email with details about your agency, the types of programs you offer and the volume of business you are looking to place in Peru. We will respond with our B2B rate structure and the terms of our partnership program.
Email for agency enquiries: info@machupicchu-railway.com
FREQUENTLY ASKED CONTACT QUESTIONS
Q: How quickly will you respond to my enquiry? During business hours our typical response time is two to four hours. For urgent requests from travelers already in Peru we respond as quickly as possible at any time of day or night via WhatsApp.
Q: Can I book directly through your website? You can submit a booking request through any of the forms on our website, which initiates the booking process and prompts our team to check availability and send you a confirmed quote. Final payment and confirmation is handled directly with our team rather than through an automated checkout.
Q: Do you have a physical office I can visit in Cusco? Our team works from Cusco and can arrange in-person meetings for travelers who are already in the city and prefer to discuss their itinerary face to face. Please contact us in advance to arrange a meeting time.
Q: I am already in Peru and something has gone wrong with my booking. What do I do? Contact us immediately by WhatsApp. Include your name, your booking reference if you have it and a brief description of the situation. A member of our team will respond as quickly as possible and work with you to resolve the issue.
Q: I am a travel agency looking for a ground partner in Peru. Who should I contact? Send an email to info@machupicchu-railway.com with your agency details and the types of services you are looking to place in Peru. Our B2B team will respond with our partnership structure and pricing.
Inka Tickets · Contact
Get in Touch — We Respond Within Hours
Our team is based in Cusco and available seven days a week. Send us a message and a real person will respond with an actual answer, not an automated reply.
